What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect via this website includes:
- Full name;
- Company/Organisation
- Business email address;
- phone number (land line and/or Mobile)
You do not have to provide us with your personal information. Our contact information is available on this site should you decide to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you via our contact card online;
Collecting personal information from third parties
We do not use third parties to collect personal information.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- provision of our services to you and/or your organisation;
Disclosure of personal information to third parties
We do not disclose your personal information to third parties in accordance with this Policy with the exception to where we are legally obliged to. Should this be required you will be informed of this as soon as possible.
Transfer of personal information overseas
We do not transfer personal information outside of Australia.
How do we protect your personal information?
I&E Systems Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- having a robust physical security of our premises and databases / records;
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, fire walls);
Online activity
Our website uses google analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by getting in contact with us via the details set out in the “How to contact us” section below.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
I&E Systems Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 30 days.
Links to third party sites
I&E Systems Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how I&E Systems Pty Ltd handles, processes or manages your personal information, please contact ies@iesystems.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 5 working days for I&E Systems Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with I&E Systems Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
ies@iesystems.com.au
Contact number
+61 8 9442 4242
Post
Attention: I&E Systems Pty Ltd Business Services Manager
Address: Level 2, 445 Hay St Perth, WA 6000 Australia
